Payments, Returns and Refunds

Returns and Refunds

According to the Distance Selling Regulations, online shops need to offer you a 'cooling off' period which is 14 days where you can change your mind on your order. We will only accept jewellery and accessories back in a saleable condition in its original packaging. Earrings can be returned providing they still have the hygiene seal on the packet and it has not been opened. Failure to return earrings as sold with intact seal and packaging is a breach of returns and we cannot issue you a refund. If you have ordered goods and received a free gift, this will also need to be returned. This can include any vouchers or products sent.

Made to order and gift wrapping are exempt from returns and refunds due to the nature of the consumable materials used. However if you cancel your order before the items have been made or dispatched then we can issue a refund on this.

We will make any refunds within 14 days of the item(s) returned including the cost of the postage when you placed your order providing all products are returned. If you have decided to keep some products then we cannot issue you a refund on postage. We will try our very best to ensure that this is done as soon as possible.

Currently we do not offer a free returns policy and you will have to pay for postage returns yourself. We advice you to keep a proof of return receipt and once we have recieved the good then we can issue you a refund. If you have returned a complete order then your postage will also be refunded. For example if you purchased 2 items and paid for postage and you return 2 items to us, then you will recieve a full refund of the goods and postage. However if you chose to keep an item and return 1 then we will not refund any postage.

As the company is small, we don't actually add any VAT on products we sell, however this is subject to change and customers will be notified when this does happen. Goods on www.vinsboutique.co.uk are priced at the current selling price. However Vins Boutique can change prices according to prices increased by suppliers when necessary but will only be applicable once live on the site.

There may be times when Vins Boutique has offers on the products for example; red items have been discounted for 2 weeks over the Valentines period. These will be limited and we will try our very best to state when the offer will end. Thereafter, the prices will be put back to the original price.

We will email you a receipt as well as sending you delivery note. If you believe there is an error in the receipt, please notify us by emailing us at info@vinsboutique.co.uk with your order number and concern and we will look at this query.

 

'Cooling off' period has been changed from 7 days to 14 days in accordance to Distant Selling Regulations 2014

 

Payments

Payments can be made through Paypal. You do not have to register with Paypal to make payments. To view how to pay by Paypal visit www.paypal.com/uk/webapps/mpp/buy. When paying for you items we ask for you to pay in full.

All the products on this site have been photographed and edited to be used on this site. Colours may vary depending on your browser and screen settings. We have tried our best to ensure that this is close as possible to the actual product.

Discounts

Occassionally we will have some form of promotions on Vins Boutique. 

Current Offer(s)

Free shipping on orders over £75 all year. Standard Royal Mail services. Does not include Next Day Delivery. If you wish to recieve your goods next day the the full price of the next day postage must be paid at the checkout. Please also read the Delivery Information.

 

We are offering In and Around Publishing Readers 15% off. This is only valid on full price merchandise and excludes sale items and other offers we may be running. The discount does not apply of postage. Valid until 30th August 2014.

 

Some discounts are exclusive to registered customer. Please ensure that you have logged in to benefit from the offers.

 

Registered customers will receive exclusive offers throughout the year including a discount during your birthday month! So register with us and sign up to our newsletter to benefit from these fantastic offers. 

Terms and Conditions still apply.